operations
Prompts tagged with "operations"
Decide Which Customers Get a Human and Which Get a Playbook
Designs a coverage model that matches service level to account value, so your team stops giving every customer the same attention regardless of ret...
Find the Single Points of Failure in Your Business
Surfaces the people, systems, suppliers, and accounts your business quietly depends on, and ranks them by what their loss would actually cost. Use ...
Work Out Your Real Capacity Before You Promise a Deadline
Calculates how much work you or your team can actually take on, accounting for the interruptions and overheads that never appear in the plan. Use i...
Run a Post-Incident Review Without Blaming Anyone
Structures the review after something went badly wrong so it produces system changes rather than a quiet decision to be more careful. Use it within...
Write a Runbook for When Something Breaks
Produces the document someone reads at 2am when a critical system or process fails and you're unreachable. Use it for anything whose failure costs ...
Fix a Problem That Keeps Coming Back
Traces a recurring operational problem to the condition that keeps producing it, and separates the fix for this instance from the fix for the cause...
Build a Quality Check That Catches Errors Before Customers Do
Designs a check that finds the mistakes that actually happen, placed where correction is still cheap. Use it after an error reaches a customer, or ...
Renegotiate a Vendor Contract Before It Auto-Renews
Prepares a renewal negotiation with actual usage data and a credible alternative, well before the notice window closes. Use it 90 days before any r...
Choose Software or a Vendor Without a Six-Month Evaluation
Runs a fast, structured selection that still catches the things that go wrong in year two. Use it when you need to pick a tool or supplier and don'...
Decide Whether to Do It In-House or Buy It In
Works a make-versus-buy decision through real total cost, capability, and strategic risk rather than a gut call on price. Use it for software, a fu...
Decide What to Automate and What to Leave Alone
Scores candidate tasks for automation on volume, stability, and failure cost, so you spend the effort where it pays back. Use it before building a ...
Cut the Time a Process Takes Without Cutting Corners
Reduces cycle time by attacking waiting, rework, and handoffs rather than by asking people to work faster. Use it when something takes too long and...
Find the Bottleneck That's Limiting Your Output
Identifies the single constraint actually capping how much work gets through, so you stop optimizing the parts that were never the problem. Use it ...
Map a Process Before You Try to Fix It
Lays out how work actually flows today, including the waiting, the rework, and the handoffs nobody owns. Use it before making any change to how som...
Write an SOP for Something Only You Know How to Do
Pulls a process out of your head and into a document another person can run without asking you questions. Use it on anything that stops working whe...