customer communication
Prompts tagged with "customer communication"
Recover an Account After You've Let Them Down
Builds the repair plan after a serious failure — what to say, what to commit to, and how to rebuild trust with evidence rather than apology. Use it...
Run a Quarterly Business Review Worth the Customer's Time
Builds a QBR that reports on the customer's outcomes rather than your product usage, and ends with decisions instead of a thank-you. Use it before ...
Get More Product Reviews and Handle the Bad Ones
Builds a compliant system for earning product reviews and a response approach for negative ones that reads well to the next hundred shoppers. Use i...
Write a Returns Policy That Protects Your Margin
Drafts a returns and refund policy that is clear enough to reduce disputes and specific enough to stop abuse, without the legalese that scares off ...
Raise Your Prices Without Losing Your Best Customers
Plans a price increase around the break-even churn math, segments customers by how they'll react, drafts the announcement, and scripts the objectio...
Follow Up to Confirm an Issue Is Resolved
Check back after a fix to confirm it's working and the customer's happy — a light, genuine touch, not a survey blast.
Explain a Technical Answer to a Non-Technical Customer
Rewrite a technical or jargon-heavy explanation into something a non-technical customer will actually understand.
Write an Apology or Service-Recovery Message
Own a mistake cleanly — acknowledge, take responsibility, offer a remedy — without over-apologizing or promising what you can't deliver.