Explain a Technical Answer to a Non-Technical Customer

    Rewrite the explanation below so a non-technical customer can understand and act on it.

The technical answer / internal explanation:
{{answer}}

Who the customer is / their likely level (optional): {{customer}}

Please:
- Translate it into plain, friendly language — drop or gently explain any jargon, and use a short analogy only if it genuinely helps.
- Keep it accurate: simpler wording, same facts. Don't oversimplify to the point of being wrong.
- Lead with what the customer needs to know or do; put optional detail after.
- Where there are steps, make them clear and in order.

Keep the true meaning of the original — don't change what's technically correct, and don't add capabilities or promises that weren't there. If the original is ambiguous about something the customer needs, flag it rather than guessing.