Write an Apology or Service-Recovery Message

Own a mistake cleanly — acknowledge, take responsibility, offer a remedy — without over-apologizing or promising what you can't deliver.

business communication customer communication

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Prompt

    Help me write a message that addresses a mistake or a problem I need to own.

What happened (the facts, and what I can actually offer as a remedy):
{{situation}}

Recipient & relationship (a customer, a colleague, my boss): {{recipient}}
How serious it is: {{severity}}

Please:
- Acknowledge the problem plainly and take appropriate responsibility — no defensiveness, no burying it.
- State what I'm doing about it and any remedy or next step, then a brief note on preventing a repeat if relevant.
- Keep the apology proportionate: sincere and brief, not grovelling or repeated.

Only include remedies, timelines, refunds, or commitments that I actually said I can offer — do NOT invent or promise anything on my behalf. If an admission could carry real consequences, keep it factual and flag where I should check the wording before sending. If key facts are missing, ask.

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