Write a Reusable Support Macro for a Common Question

Create a clear, on-brand canned response for a frequent issue — with placeholders so agents can personalize it fast.

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Prompt

    Write a reusable support macro (canned response) for a question we get a lot.

The question or issue it should answer:
{{issue}}

The correct answer / steps / policy (what the response should actually tell the customer):
{{answer}}

Tone / brand voice (optional): {{tone}}

Please:
- Write a clear, friendly response that fully resolves the issue in as few words as needed.
- Use placeholders in brackets for anything an agent should personalize (customer name, specific detail, link) so it's fast to send but not robotic.
- Where steps are involved, lay them out simply and in order.
- Keep a warm, human close that invites follow-up if it didn't help.

Base the answer ONLY on the information I gave you — don't invent policy, steps, product behavior, or links. If the answer I provided is incomplete or ambiguous, flag exactly what's missing rather than filling it in.

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