Write a Customer-Facing Incident or Outage Update

    Write a customer-facing update about an incident or outage.

What's happening (the facts I can share: what's affected, since when, known or suspected impact, and current status):
{{incident}}

Stage (investigating / identified / monitoring / resolved): {{stage}}
Audience & channel (status page, email, in-app): {{channel}}

Please write an update that:
- States plainly what's affected and the impact on customers, near the top.
- Says what we know and what we're doing, matched to the stage — without speculating on causes we haven't confirmed.
- Gives customers what to expect next: any workaround, and when the next update will come.
- Is calm, clear, and accountable — no minimizing, no jargon, no blame.

Share ONLY facts I gave you. Do not invent a cause, an ETA, or an "all clear" I didn't provide — for incidents, a wrong reassurance is worse than none. If the stage is resolved, include a brief, honest note on impact and next steps if I gave them. If key facts are missing, tell me what to add.