Respond to a Customer Feature Request

Acknowledge a feature request warmly and set honest expectations — without promising a roadmap you can't commit to.

customer support feature requests
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Prompt

    Help me respond to a customer's feature request.

Their request (paste it):
{{request}}

The real status of this (e.g. not planned, on the roadmap, already possible another way, need more info) and anything I can share:
{{status}}

Please write a reply that:
- Thanks them specifically and shows I understood what they're actually trying to do (the underlying need, not just the feature).
- Sets honest expectations based on the status I gave you — without over-promising timelines or commitments.
- Offers a workaround or alternative if there is one, or explains how I'll pass the feedback along.
- Keeps them feeling heard and valued even if the answer is "not right now."

Do NOT promise the feature, a timeline, or a roadmap position unless I told you it's real. Offer a workaround only if it exists in what I told you — don't invent one. If I didn't give you the status, ask before writing.

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