Ask a Customer for the Details You Need to Help

Request the specific information needed to troubleshoot — clearly, and without making the customer feel interrogated.

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Prompt

    Help me ask a customer for the information I need to solve their problem.

Their message so far (paste it):
{{message}}

What I need from them to move forward (the details, logs, steps, or access I'm missing):
{{needed}}

Please write a reply that:
- Briefly acknowledges their issue and that I want to help.
- Asks for exactly what I need, as a short, clearly formatted list (numbered or bulleted) so it's easy to answer.
- Explains why it's needed in a line where that helps them cooperate — without sounding like an interrogation.
- Where useful, tells them HOW to get a piece of info (e.g. where to find a setting or an order number).

Ask only for what I said I need — don't invent required fields. Keep it friendly and efficient. If what I need is unclear, or I've listed too much to reasonably ask at once, suggest what to prioritize.

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