Freshworks

Freshworks is an AI-powered, unified service operations platform that the company states is fast to deploy and intuitive to use, aiming to increase employee productivity. It offers domain-specific AI built for IT, HR, finance, and other business teams, leveraging a decade of service context to help agile enterprises operate at scale without the drag of legacy systems.

The platform includes products like Freshdesk for customer support and Freshservice for IT service management, focusing on AI automation for tasks such as email handling, ticket filtering, and customer service scaling. Recent content discusses implementing AI agents, managing IT assets, and moving beyond traditional SLAs to XLAs for better employee experience.