Conversation Design Institute

Conversation Design Institute is a training, certification, and consulting group focused on building conversational AI agents at scale. The organization states it pioneered Agentic Experience Design, which addresses when an agent acts, how much agency it holds, and when control returns to a human. It helps companies build Conversational Capital through evidence-based workflows and shared standards.

The institute reports serving over 200 enterprise clients worldwide with offices in Austin and Amsterdam. Microsoft, Salesforce, Verint, Rasa, and others support its mission through the CDI Foundation, a non-profit that funds research, sets industry standards, and runs festivals like the Conversation Design Festival.